Field Notes onGlobal Hiring & Support
Practical writing on global hiring models, vetting, and running distributed teams — from the people who build these teams every day.
Hiring ModelsEOR, AOR, or Contractor: Choosing the Right Global Hiring Model
Three ways to put someone on payroll in a country where you have no entity — and the questions that actually decide which one fits.
Vetting & TalentWhat Good Candidate Vetting Actually Looks Like
A resume and a video call tell you very little. Here's what actually goes into confirming someone is who they say they are — and can do what they say they can do.
Customer SupportBuilding an Omnichannel Support Team That Doesn't Feel Like Three Vendors
Most "omnichannel" support is really three separate teams stitched together at the seams. Here's what it takes to actually make it one.
Team ManagementManaging a Distributed Team Across Time Zones, Without the 11pm Calls
Distributed teams fail for predictable reasons — most of them process problems dressed up as timezone problems. Here's what actually fixes it.
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