A support team at their desks, working
Inbound & Outbound Voice Support

Phone Support That'sAlways On Brand

24/7 voice support and proactive outreach — agents who answer, resolve, and follow up exactly the way your own team would, working inside the systems you already use.

Build Your TeamTalk to an Expert
What You Get

What's Included

Voice support sized to your call volume and covering exactly the call types you need handled.

  • Inbound Call Handling

    Answering, troubleshooting, and resolving to your scripts and escalation rules.

  • Outbound Calling

    Proactive outreach — follow-ups, renewals, save calls, appointment confirmations — to your talk tracks.

  • Coverage Hours You Set

    Business hours, extended hours, or full 24/7, built around your call volume, not a fixed shift.

  • Call Quality on Your Terms

    Calls scored against your own quality rubric, not a generic script.

Where This FitsPart of Omnichannel Customer ExperienceVoice is one channel inside Hunttal's Omnichannel Customer Experience solution — the same team, the same standard, whether a customer calls, chats, emails, or messages on social. If you need more than voice, this is the fuller picture.See the Full Solution
Talent & Roles

The People Behind Your Calls

  • Voice Support Agent
  • Outbound Calling Specialist
  • Escalations Agent
  • Voice Team Lead
Discuss Your Roles
Engagement

How This Is Staffed and Priced

Voice support can be added as a single agent, a small pod covering a shift, or a full desk covering every hour you operate. Engagement models and payroll structures are covered in detail on our hiring models page.

See Hiring Models & Payroll
Tools & Technology

Works With the Phone System You Already Run

Running a different platform? Tell us what you use — agents are matched to your system, not the other way round.

Tell Us Your Stack
Zendesk TalkRingCentralAircallFive9Genesys
RingCentralAircallFive9GenesysZendesk Talk
Five9GenesysZendesk TalkRingCentralAircall
GenesysZendesk TalkRingCentralAircallFive9
FAQ

Questions About Voice Support

Everything you need to know about working with HuntTal. Can't find your answer? Get in touch with our team.

Both. Some engagements are inbound-only, others add outbound outreach — tell us the mix and we'll staff accordingly.

Yes. Agents work inside the dialer or telephony platform you already run — nothing new to license or integrate.

Business hours, extended hours, or full 24/7 — coverage is built around your call volume and time zones.

Calls are scored against your own quality rubric and reported back on your cadence, the same as any other member of your team.

Yes — voice coverage can flex up for a known peak and back down afterward, the same ramp model used across every Hunttal engagement.

Explore More

Where to Go Next

Ready to Add Voice Support to Your Team?

Tell us your call volume, hours, and the mix of inbound and outbound work. We'll come back with agents who can start taking calls inside your systems.

Build Your TeamTalk to an Expert