Peak weeks, new marketplaces, and product launches all need people faster than a hiring cycle can deliver them. Hunttal gives you vetted e-commerce professionals who join your existing team, work inside your systems, and scale with your order volume.
Online retail creates a workload that moves faster than headcount planning does. These are the pressures we hear about most from e-commerce and retail teams.
Black Friday and the holiday run can multiply contact and order volume for a few weeks, then drop back to baseline. Headcount hired for the peak sits idle in Q1; skipping the hire leaves queues unanswered.
Response times slip in the highest-revenue weeks of the year.
Online return rates run well above in-store, and every return touches customer service, the warehouse, payments, and reporting. The work is repetitive, deadline-bound, and grows with sales.
Refund backlogs turn one bad delivery into a lost customer.
Your storefront, Amazon, other marketplaces, and social commerce each bring their own dashboard, listing rules, and service expectations. Keeping stock, pricing, and content aligned across them is a full-time job.
Overselling, suppressed listings, and margin lost to pricing errors.
Thousands of SKUs need accurate titles, attributes, imagery, and categorisation, refreshed whenever a range changes. It is unglamorous work that decides whether products are findable at all.
Products that cannot be found do not sell, whatever the ad spend.
These are the areas e-commerce and retail teams most often bring Hunttal resources into. In every one of them, the people join your operation — you keep the process, the tooling, and the decisions.
Support professionals who work across chat, email, voice, and social from inside your existing helpdesk.
One shopper who asks on Instagram, follows up by email, and calls about the refund should meet the same standard each time — without you standing up a separate team per channel.
Associates for order processing, returns and refunds, inventory records, and the day-to-day data work behind the storefront.
The queue that grows quietly behind every sales spike — orders to reconcile, returns to close, records to correct — gets people assigned to it instead of overtime.
Reviewers for listings, seller content, product reviews, and user-generated media against your published policies.
Marketplaces and open review sections need consistent human judgement applied at volume, using your policy — not a generic one.
QA specialists and analysts who score interactions and report on performance against your scorecard.
As a support team grows through peak, the thing that slips first is consistency. Dedicated QA keeps the standard visible while volume climbs.
Developers, QA engineers, and IT support professionals for the storefront, its integrations, and the internal tooling around them.
Storefront changes, marketplace integrations, and checkout issues all need technical hands that understand a retail release calendar.
Dedicated resources and full teams assembled around a role definition you set.
When the requirement is simply more of the right people — for a season, a project, or permanently — this is the direct route to them.
Roles we most often place into e-commerce and retail operations, grouped by the part of the business they strengthen. Individual specialists or a full team — the shape is yours to set.
The people your shoppers actually speak to, working your tone of voice and your escalation rules.
Everything that happens between checkout and a settled customer.
The work that makes products findable, accurate, and worth clicking.
Hands on the channels that bring traffic in and bring customers back.
Technical resources for the storefront, its integrations, and the reporting behind them.
We are not here to take your operation off your hands. You keep the workflows, the systems, and the decisions — we supply experienced professionals who step into that operation and strengthen it from the inside.
Your helpdesk, your admin tools, your reporting. Nothing runs in parallel, so there is nothing to reconcile afterwards.
Your SOPs, your macros, your escalation paths, your tone of voice. The customer experience stays yours.
Day-to-day direction, priorities, and feedback stay with your managers, the same as any other member of the team.
First response, resolution, accuracy, CSAT — whatever your team already answers to, rather than a separate vendor scorecard.
A single specialist for a gap, a second shift for coverage, or a full team around a new workstream. The unit is the role, not the department.
Ramp when volume climbs, hold through the quieter run, and adjust as it moves — without carrying the peak all year.
Black Friday and the holiday run don't arrive gradually. The team that covers them has to be trained and productive before the first spike, not learning during it. This is the timeline.
We scope the peak with you — forecast volume, the channels it lands on, the role mix — and start sourcing while there's still runway.
Resources onboard and train on your macros, SOPs, and systems while volume is still normal, so day one of the surge is a normal shift for them.
The team runs at full capacity inside your operation. If the forecast was light, we add more mid-peak rather than letting the queue climb.
Ramp down to the baseline you set — keep a core through January returns, release the surge, or convert the strongest performers to permanent.
Resources are matched to the stack you already run, so onboarding is about your process rather than new software. These are the platforms that come up most often in e-commerce and retail engagements.
Running something that is not on this list? Tell us what your team works in — resources are matched against your stack, not the other way round.
Salesforce Commerce CloudEtsyIntercomShipStationShopify FlowGoogle Merchant Center
Microsoft TeamsNotion
Amazon Seller CentralTikTok Shop
Gorgias
NetSuiteGoogle Analytics 4KlaviyoGoogle WorkspaceSalesforce Service CloudLinnworksGoogle AdsMailchimpJira
FreshdeskHubSpot Service HubChannelAdvisorMeta Ads Manager
SlackAsanaNot a vendor taking over a function — a talent partner supplying the people who make your own operation stronger.
Every professional is screened for skills, communication, and fit before they reach your shortlist, so your time goes into choosing rather than filtering.
Working from an existing network of pre-vetted professionals removes the sourcing and first-pass screening stages entirely, which is where most of a hiring timeline goes.
Add resources for a peak, a launch, or a new workstream, and adjust when demand turns — without carrying peak headcount through the quiet months.
Professionals matched for e-commerce and retail context — order flows, returns, marketplaces, and seasonality — rather than generalists who need the industry explained.
Resources work inside your systems, your processes, and your reporting from the start. Your operation stays one operation.
Access to experienced professionals without the fixed overhead of permanent headcount for work that does not run at a constant volume.
Peak season used to break our support queue every year. Hunttal put experienced people straight into our helpdesk, working our macros and our escalation rules, and we came through the holiday period without the backlog we had learned to expect.
The process is about matching people to your requirement — not scoping a function to hand over.
Share the roles, the skills, the volume you are covering, and the timeline. The more specific the requirement, the closer the first match.
We put forward pre-vetted professionals matched to your requirement. You interview them exactly as you would any other candidate.
Your chosen resources onboard into your systems and processes, and start working to your standards alongside your existing team.
Add roles for a peak, a launch, or a new workstream — and adjust the team as your volumes change.
The questions retail and e-commerce teams ask most before they build with us.
Customer experience, order and post-purchase operations, catalogue and content, marketing, and technical roles — from support associates and returns specialists through to catalogue associates, marketing analysts, and e-commerce developers. If a role is not listed on this page, tell us what it involves and we will tell you honestly whether we can match it.
Either. Some clients add a single specialist to close a gap; others build a full team around a channel or a season. The unit is the role, not the department.
Yours. Resources work inside your helpdesk, storefront admin, and operational tools, following your SOPs and escalation rules, so nothing runs in parallel and there is nothing to reconcile later.
You do. Direction, priorities, and feedback stay with your team leads, the same as for any other member of your team. We stay involved in the working relationship, not in running your operation.
Everyone is screened for skill depth, communication, and fit before reaching your shortlist, so the people you meet are ones worth interviewing rather than a raw applicant pool.
Yes — that is one of the most common reasons e-commerce teams work with us. Resources can be added for a peak, a launch, or a marketplace expansion, and the team adjusted when the season turns.
It depends on the role and how specialised it is; a well-defined support or operations role moves considerably faster than a niche technical one. Share the requirement and we will give you a realistic timeline for that specific role rather than a generic one.
Engagement and payroll options are set up around how you want to work with the resources. Our hiring model and payroll page covers how that works, and the team will walk you through the options that fit your requirement.
Nine industries, each with the roles and the resources that fit it.
Tell us the roles you are trying to fill and the volume you are covering. We will come back with professionals who can step into your operation and start contributing.
