Real-Time AnswersOn Every Chat Channel
Real-time chat across web and messaging apps — agents who pick up in seconds, hold several conversations at once, and sound like your team, inside the chat platform you already run.
What's Included
Chat is judged in seconds, not minutes — this is the coverage that keeps first response where your customers expect it.
Website Live Chat
Agents on your web chat widget, answering, qualifying and resolving to your macros and tone.
Messaging Apps
WhatsApp, Messenger, Instagram DMs, SMS and in-app messaging — the channels your customers already use.
Concurrency Built In
Agents matched for handling several conversations at once without the quality dropping on any of them.
Hours to Match the Traffic
Coverage follows your site traffic and time zones, not an office day.
The People Behind Your Chats
- Live Chat Agent
- Messaging Support Specialist
- Chat Team Lead
How This Is Staffed and Priced
Chat coverage is added as one agent on your busiest hours, a small pod across a shift, or a full desk following your traffic around the clock. Engagement models and payroll structures are covered in detail on our hiring models page.
Works Inside the Chat Platform You Already Run
Running a different platform? Tell us what you use — agents are matched to your system, not the other way round.
Questions About Chat Support
Everything you need to know about working with HuntTal. Can't find your answer? Get in touch with our team.
Website live chat and the messaging apps your customers use — WhatsApp, Messenger, Instagram DMs, SMS, in-app messaging. Tell us which ones carry your volume and we'll staff to them.
It depends on the complexity of your conversations, and it's set with you rather than assumed. Agents are matched for concurrency, and the number is tuned against your quality scores rather than pushed as high as it will go.
Yes. Agents work inside your chat platform with your saved replies, your tone guide and your escalation rules — a customer should not be able to tell a Hunttal agent from one of your own.
Whatever you set as the target. Coverage is sized to your traffic so the queue is answered within your first-response goal, and the numbers are reported back on your cadence.
They can, and many teams start there. For the same team across every channel on one record, the Omnichannel Customer Experience solution is the fuller shape.
Where to Go Next
Related Industries
Parent Solution
Ready to Add Chat Support to Your Team?
Tell us your channels, your traffic pattern and your first-response target. We'll come back with agents who can start answering inside your platform.