Freight does not stop for office hours, and exceptions never arrive on schedule. Hunttal gives you vetted logistics professionals who join your existing team, work inside your TMS and carrier portals, and cover the shifts your own hiring cannot fill fast enough.
Moving freight is the visible part. The work that decides whether it moves on time is administrative, unglamorous, and running long after the office has closed.
A shipment that runs to plan needs nobody. A delay, a damage claim, a missed pickup or a customs hold generates tracing, re-booking, documentation and a customer conversation. Exception volume is unpredictable and lands on whoever is on shift.
One unstaffed hour turns a delay into a service failure the customer remembers.
Ports, linehauls and last-mile operations run continuously across time zones, but track-and-trace desks and support lines are usually staffed like an office. The gap is where status requests pile up.
Shippers chase updates you already have, because nobody was there to send them.
Bills of lading, proof of delivery, customs declarations and rate confirmations all have to be produced, checked and filed correctly. Cross-border freight multiplies the documents and the consequences of getting one wrong.
A single mis-keyed document holds a container and the invoice behind it.
A TMS, a WMS, half a dozen carrier portals and an EDI feed rarely share one source of truth. People end up re-keying the same shipment into several screens and reconciling the differences afterwards.
Hours a day spent on data entry that creates no visibility for anyone.
These are the areas logistics operators most often bring Hunttal resources into. In every one, the people join your operation — you keep the network, the systems and the decisions.
Associates for order entry, track and trace, documentation, proof-of-delivery capture and freight billing.
The queue behind every load — statuses to update, documents to file, invoices to reconcile — gets people assigned to it instead of end-of-shift overtime.
Support professionals covering shipper, consignee and carrier contact across phone, email and chat from inside your own helpdesk.
A shipper chasing a status, a consignee re-booking a delivery and a carrier querying a rate all reach someone who can see the same shipment record you can.
Analysts and engineers for TMS and WMS support, EDI monitoring, integration work and internal service desk.
Failed EDI messages and broken carrier integrations are freight standing still — they need hands that understand both the system and the shipment.
QA specialists and analysts reporting on on-time performance, exception rates and service levels against your own scorecard.
Carrier performance and OTIF reporting only earn their keep if somebody produces them on the same day every week.
Professionals covering the languages and time zones your lanes actually run through.
Cross-border freight means conversations with customs brokers, drivers and consignees who are not all working in the same language or the same hours.
Dedicated resources and full teams assembled around a role definition you set.
When the requirement is simply more coordinators before peak — or a night shift that has never been covered — this is the direct route to them.
Roles we most often place into logistics and supply chain teams, grouped by the part of the operation they strengthen. One specialist or a full shift — the shape is yours to set.
The people your shippers, consignees and carriers actually reach.
Everything that has to be right on paper before freight can move or bill.
The desk that decides what moves, on what, and when.
Technical resources for the systems the network runs on.
We are not here to take your operation off your hands. You keep the workflows, the systems, and the decisions — we supply experienced professionals who step into that operation and strengthen it from the inside.
Your helpdesk, your admin tools, your reporting. Nothing runs in parallel, so there is nothing to reconcile afterwards.
Your SOPs, your macros, your escalation paths, your tone of voice. The customer experience stays yours.
Day-to-day direction, priorities, and feedback stay with your managers, the same as any other member of the team.
First response, resolution, accuracy, CSAT — whatever your team already answers to, rather than a separate vendor scorecard.
A single specialist for a gap, a second shift for coverage, or a full team around a new workstream. The unit is the role, not the department.
Ramp when volume climbs, hold through the quieter run, and adjust as it moves — without carrying the peak all year.
Freight moves overnight, at weekends and on public holidays, and the exceptions that need a human — a missed pickup, a customs hold, a damaged pallet — don't wait for Monday. Coverage here is shift-designed, not ad hoc.
Resources slot in as complete shifts — nights, weekends, holiday cover — not loose hours bolted onto a day team.
A delay, a hold, a discrepancy — handled to your escalation rules, and escalated to your people when it needs a decision.
Your TMS, your visibility platform, your customer portal. Nothing is tracked in parallel and nothing waits at handover.
Structured shift-to-shift handovers, so an issue opened at 2am is picked up cleanly at 8am with full context.
Peak season, a contract win, a port backlog — ramp the desk for the spike without headcount you carry through the quiet.
Resources are matched to the stack you already run, so onboarding is about your lanes and your SOPs rather than new software. These are the platforms that come up most often in logistics engagements.
Running something that is not on this list? Tell us what your desks work in — resources are matched against your stack, not the other way round.
SlackAsanaSnowflake
Freshdesk
Microsoft Teams
Microsoft Excel
Power BI
Salesforce Service CloudJira
TableauNot a vendor taking over a function — a talent partner supplying the people who make your own operation stronger.
Every professional is screened for skills, communication, and fit before they reach your shortlist, so your time goes into choosing rather than filtering.
Working from an existing network of pre-vetted professionals removes the sourcing and first-pass screening stages entirely, which is where most of a hiring timeline goes.
Add resources for a peak, a launch, or a new workstream, and adjust when demand turns — without carrying peak headcount through the quiet months.
Professionals matched for freight context — exception handling, documentation, carrier portals and shift patterns that run through the night — rather than generalists who need the operation explained first.
Resources work inside your systems, your processes, and your reporting from the start. Your operation stays one operation.
Access to experienced professionals without the fixed overhead of permanent headcount for work that does not run at a constant volume.
Back-office accuracy is everything in logistics. Hunttal put experienced documentation and track-and-trace people straight into our own systems, working our SOPs, and the error rate we had been living with came down noticeably in the first quarter.
The process is about matching people to your requirement — not scoping a function to hand over.
Share the roles, the skills, the volume you are covering, and the timeline. The more specific the requirement, the closer the first match.
We put forward pre-vetted professionals matched to your requirement. You interview them exactly as you would any other candidate.
Your chosen resources onboard into your systems and processes, and start working to your standards alongside your existing team.
Add roles for a peak, a launch, or a new workstream — and adjust the team as your volumes change.
The questions freight and supply chain teams ask most before they build with us.
Yes — shift coverage is one of the most common reasons logistics teams work with us. Tell us the hours your lanes actually run and we will match resources to those shifts rather than to an office day.
Yours. Resources work inside your transportation and warehouse systems, your carrier portals and your ticketing, following your SOPs and exception rules — so nothing runs in parallel and there is nothing to reconcile later.
No. We supply the administrative, coordination, support and technical roles around the physical network — dispatch, documentation, track and trace, billing, systems support — not on-site labour or drivers.
The same way you would with your own team, only faster: add coordinators and support resources ahead of peak, hold the ones that earn their place, and adjust when volumes settle. Give us the ramp dates and we will work back from them.
Yes. Some clients add a single documentation associate to close a gap; others build a full night desk. The unit is the role, not the department.
You do. Direction, priorities and escalation stay with your operations leads, the same as any other member of your team.
Nine industries, each with the roles and the resources that fit it.
Tell us the roles you are trying to fill and the volume you are covering. We will come back with professionals who can step into your operation and start contributing.
