Support Where EveryoneCan See the Reply
Support and engagement across social channels — agents who answer comments, DMs and mentions in your voice, inside your social tools, on the hours your audience is actually online.
What's Included
Social is support in public. This is the coverage that keeps replies fast, on-voice and out of the screenshots.
Comments, DMs & Mentions
Every public comment and private message answered in your voice, across the platforms you're on.
Public-to-Private Handling
Account and order issues moved out of the comments and into DMs or a ticket, cleanly and to your rules.
Community Moderation
Spam, abuse and off-topic posts handled to your published guidelines, with the borderline calls escalated.
Hours Your Audience Keeps
Coverage on evenings, weekends and launch days — when social traffic actually happens.
The People Behind Your Replies
- Social Media Support Agent
- Community Moderator
- Social Care Team Lead
How This Is Staffed and Priced
Social coverage is added as one agent on your active hours, a small pod across evenings and weekends, or a full desk for a launch or an always-on brand. Engagement models and payroll structures are covered in detail on our hiring models page.
Works Inside the Social Tools You Already Run
Running a different platform? Tell us what you use — agents are matched to your system, not the other way round.
Questions About Social Media Support
Everything you need to know about working with HuntTal. Can't find your answer? Get in touch with our team.
The ones your customers use — typically Instagram, Facebook, TikTok, X and LinkedIn, plus YouTube comments where relevant. Tell us where the volume lands and we'll staff to it.
Support. Agents answer questions, resolve issues and moderate to your guidelines. Posting, campaigns and content stay with your marketing team — though the two can share a tone guide and a hand-off.
To your playbook: a prompt, on-voice public reply, then the account detail moved into DMs or a ticket. Anything sensitive or escalating goes to your people with the thread attached.
Yes — in Meta Business Suite, Sprout, Hootsuite, Zendesk's social channels or whatever you run, so replies, tags and history stay in one place.
Yes. Coverage can ramp for a known launch and flex for an unexpected spike, then settle back — the same ramp model used across every Hunttal engagement.
Where to Go Next
Related Industries
Parent Solution
Ready to Add Social Support to Your Team?
Tell us your platforms, your active hours and your tone guide. We'll come back with agents who can start replying in your voice.