Every Order Tracked,Every Return Closed
Smooth order tracking, returns, and refunds — associates who reconcile orders, chase exceptions, process returns and issue refunds to your policy, inside the commerce and support tools you already run.
What's Included
The administration behind every order — the part customers only notice when it goes wrong.
Order Tracking & Exceptions
Orders monitored from placement to delivery, with stuck, split and failed ones chased to resolution.
Returns Processing
RMAs raised, returns checked in and dispositioned to your rules — restock, refurbish, write off.
Refunds & Adjustments
Refunds, exchanges and partial credits issued to your policy and reconciled against payments.
Reconciliation
Orders, shipments and payments matched across your platforms, with the discrepancies flagged to your team.
The People Behind Your Orders
- Order Processing Associate
- Returns & Refunds Specialist
- Reconciliation Analyst
- Operations Team Lead
How This Is Staffed and Priced
Order and returns coverage is added as a single associate on the returns queue, a pod owning order administration end to end, or a standing team sized to your order volume with a ramp for peak season. Engagement models and payroll structures are covered in detail on our hiring models page.
Works Inside the Commerce Tools You Already Run
Running something else? Tell us your stack — associates are matched to your platforms, not the other way round.
Amazon Seller CentralZendeskShipStationAmazon Seller CentralZendeskShipStationShopifyWooCommerceAmazon Seller CentralZendeskShipStationShopifyWooCommerceBigCommerceAmazon Seller CentralZendeskQuestions About Order & Returns Support
Everything you need to know about working with HuntTal. Can't find your answer? Get in touch with our team.
Yes — in Shopify, WooCommerce, BigCommerce, your marketplace seller accounts and your helpdesk, so every order, return and refund stays in the record your team already uses.
Yours, exactly as written. Associates are trained on your policy and your exceptions, and anything outside it goes to your team for a decision rather than being guessed at.
Yes. That is the most common reason teams bring it in — capacity ramps ahead of the peak and back down afterward, so you are not carrying December's headcount in March.
Either. Some teams want the queue worked silently in the back office; others want the associate to update the customer as they go. Tell us which, and whether that is by email, chat or phone.
Under your access controls and approval limits — an associate can be given authority up to a threshold, with anything above it routed to your team. Tell us the limits and we'll set the workflow to them.
Where to Go Next
Related Industries
Parent Solution
Ready to Take Orders and Returns Off Your Team?
Tell us your order volume, your platforms and your returns policy. We'll come back with associates who can start working the queue inside your systems.