First Response in SecondsAny Hour, Any Channel
Automated first response, any time of day — a virtual agent that resolves the common questions in seconds on your channels, and knows when a conversation needs a person, so it hands over rather than guesses.
What's Included
The routine handled automatically; the rest handed to a person with nothing lost on the way.
Instant First Response
Common questions — order status, account basics, how-do-I — resolved in seconds, on any channel, at any hour.
Trained on Your Content
Answers drawn from your help centre, policies and macros, in your tone — not a generic script.
Smart Handoff to a Person
Anything complex, sensitive or out of scope escalates to a live agent with the whole conversation attached.
Deflection You Can Measure
What was resolved, what was handed off and why, reported against your own numbers.
The People Behind the Bot
A virtual agent is only as good as what it is taught and who it hands to.
- Conversation Designer
- Knowledge Base Specialist
- Escalations Agent
How This Is Staffed and Priced
The virtual agent is deployed on your channels alongside the people it hands to — your own team, or Hunttal agents working inside your helpdesk. The people side follows the same engagement models as every other service; they are covered in detail on our hiring models page.
Deploys on the Channels You Already Run
Running something else? Tell us your channels — the virtual agent is matched to them, not the other way round.
Questions About AI Chatbots
Everything you need to know about working with HuntTal. Can't find your answer? Get in touch with our team.
The common, well-defined questions — order and delivery status, account basics, plan and billing questions, how-do-I. It is trained on your help content and policies, so the scope is what you have written down.
It hands off. Smart escalation routes anything complex, sensitive or outside its scope to a person — your team or Hunttal agents — with the full conversation attached, so the customer never repeats themselves.
No, and it isn't meant to be. It sits in front of people, not instead of them. The line between what it handles and what a person handles is set by your rules and can be moved as you see the results.
Yes. It draws on your help centre, macros and tone guide, and a conversation designer tunes the responses with you before it goes live.
Resolution, handoff and customer feedback are reported against your own numbers — what it resolved, what it passed on and why — so you can widen or narrow its scope with evidence.
Where to Go Next
Related Industries
Parent Solution
Ready to Put a Virtual Agent in Front of Your Queue?
Tell us your channels and the questions that make up most of your volume. We'll come back with what the virtual agent can take and who picks up the rest.