Every Interaction ScoredAgainst Your Own Rubric
Every interaction reviewed, scored, and reported — QA analysts who score calls, chats and tickets against your quality framework, calibrate with your team leads, and hand back numbers you can coach from, not a sample.
What's Included
Measurement is the first thing a busy support team stops doing. This is someone doing it properly, every week.
Interaction Scoring
Calls, chats and tickets scored against your quality rubric — tone, accuracy, resolution, compliance — by people trained on it.
Calibration With Your Leads
Regular calibration sessions so scores stay aligned with how your own managers judge quality.
Coaching Notes
Per-agent findings your team leads can act on the same week, not a spreadsheet to decode.
Weekly Reporting
Scores, trends and root causes reported on your cadence, in the tools you already report from.
The People Behind the Scores
- QA Analyst
- Quality Calibration Specialist
- QA Team Lead
How This Is Staffed and Priced
QA is added as a single analyst sampling to a target you set, or a small pod covering the full volume across every channel. Where it fits, Hunttal AI's automated scoring runs alongside so nothing is left to a sample. Engagement models and payroll structures are covered in detail on our hiring models page.
Works Inside the Tools You Already Report From
Running something else? Tell us your stack — analysts are matched to your tools, not the other way round.
Power BI
TableauYour QA scorecardPower BITableauYour QA scorecardZendeskIntercomPower BITableauYour QA scorecardZendeskIntercomGoogle SheetsPower BITableauQuestions About QA Scoring
Everything you need to know about working with HuntTal. Can't find your answer? Get in touch with our team.
Yours. Analysts are trained on the scorecard you already run and calibrated with your team leads. If you don't have one yet, we'll help you set one up around what your customers actually notice — but it stays yours.
As much as you want. A single analyst samples to a target you set; a pod can cover the full volume on a smaller desk; and where it fits, automated scoring from Hunttal AI covers every interaction with analysts reviewing the exceptions.
Yes, and it's a common pairing. Independent scoring on a support team — Hunttal's or anyone else's — is what keeps the standard honest.
Scores by agent, channel and category, trends over time, and the reasons behind any movement — delivered on your cadence in the BI tool or spreadsheet you already use.
Once analysts are calibrated with your leads — usually a few sessions — scoring runs from the first full week and reporting follows your cadence from there.
Where to Go Next
Related Industries
Parent Solution
Ready to Score Every Interaction?
Tell us what you measure today and what you wish you could. We'll come back with analysts who can score, calibrate and report inside your tools from the first week.