In property, the first response usually wins the instruction. Hunttal gives you vetted support and operations professionals who join your existing team, work inside your CRM and listing systems, and cover the hours enquiries actually arrive.
Property is a responsiveness business run by people whose day is spent away from a desk. That tension shapes almost every operational problem in it.
Enquiries arrive from portals, websites and social at all hours, and the first credible response usually gets the viewing. Agents are showing properties when those enquiries land.
Leads you already paid for convert for somebody else.
Between offer and completion sit disclosures, searches, chasing solicitors, coordinating dates and keeping every party informed. It is unglamorous, deadline-bound and it falls to the agent who won the deal.
Top performers spend their week on paperwork instead of the next instruction.
Maintenance requests, tenant queries, contractor scheduling and rent chasing arrive continuously and unpredictably, and each one has a person waiting at the other end.
Small maintenance issues become complaints, then vacancies.
Photography, descriptions, floorplans and portal syndication all need producing and refreshing, and a stale listing costs enquiries quietly for weeks before anyone notices.
Marketing spend pushing traffic toward a listing that is out of date.
These are the areas property businesses most often bring Hunttal resources into. In every one, the people join your team — you keep the client relationships, the valuations and the decisions.
Support professionals covering portal enquiries, calls, email and chat from inside your existing CRM.
An enquiry answered in ten minutes rather than the next morning is often the entire difference between a viewing and a missed instruction.
Associates for transaction coordination, compliance paperwork, listing administration and data entry.
The administrative trail between offer and completion needs someone whose job it is, not an agent doing it between viewings.
Coordinators for viewings, maintenance visits, contractor scheduling and diary management.
Every viewing and every contractor visit is a small negotiation between three diaries, and someone has to run it.
Marketing associates, copywriters and designers producing listing content and campaign material.
Descriptions, portal syndication and social content are steady production work that rarely justifies a full-time marketer on its own.
Analysts reporting on enquiry response times, pipeline and portal performance against your own measures.
Speed-to-lead only improves once somebody is measuring it and saying so every week.
Technical resources for CRM configuration, portal integrations and internal systems support.
A CRM that nobody has time to configure properly is a database everyone works around instead of in.
Roles we most often place into property businesses, grouped by the part of the operation they strengthen. These support your agents rather than replacing them.
The first response an enquiry gets, working your scripts and your CRM.
The administration between an accepted offer and a completed deal.
The day-to-day work of keeping tenants and landlords looked after.
Everything that makes a property findable and worth clicking.
We are not here to take your operation off your hands. You keep the workflows, the systems, and the decisions — we supply experienced professionals who step into that operation and strengthen it from the inside.
Your helpdesk, your admin tools, your reporting. Nothing runs in parallel, so there is nothing to reconcile afterwards.
Your SOPs, your macros, your escalation paths, your tone of voice. The customer experience stays yours.
Day-to-day direction, priorities, and feedback stay with your managers, the same as any other member of the team.
First response, resolution, accuracy, CSAT — whatever your team already answers to, rather than a separate vendor scorecard.
A single specialist for a gap, a second shift for coverage, or a full team around a new workstream. The unit is the role, not the department.
Ramp when volume climbs, hold through the quieter run, and adjust as it moves — without carrying the peak all year.
The first agent to respond usually wins the instruction, and enquiries land in the evenings and at weekends — exactly when agents are out showing properties. This is how resources close that gap.
Enquiries qualified, viewings booked and the lead logged in your CRM while it is still warm — handed over as a live opportunity.
Evenings, weekends, and the gap between an enquiry landing and an agent being free. The rota follows when your leads arrive.
Resources qualify to your rules, inside your CRM. The lead never leaves your system and the agent picks up full context.
Your agents keep their pipelines. Resources catch what would otherwise reach voicemail or a next-day callback.
Busier through the spring market, lighter in winter — coverage adjusts without carrying the peak all year.
Resources are matched to the systems you already run, so onboarding is about your process and your patch rather than new software. These are the platforms that come up most often in property engagements.
Running something that is not on this list? Tell us what your agency works in — resources are matched against your systems, not the other way round.
SalesforceFollow Up BossMRI SoftwareMLSWhatsApp BusinessCanvaAsana
Microsoft Teams
TwilioMailchimp
SlackNot a vendor taking over a function — a talent partner supplying the people who make your own operation stronger.
Every professional is screened for skills, communication, and fit before they reach your shortlist, so your time goes into choosing rather than filtering.
Working from an existing network of pre-vetted professionals removes the sourcing and first-pass screening stages entirely, which is where most of a hiring timeline goes.
Add resources for a peak, a launch, or a new workstream, and adjust when demand turns — without carrying peak headcount through the quiet months.
Professionals matched for property context — enquiries that need answering within minutes, transaction paperwork that runs to dates, and tenant conversations that cannot wait for an agent to get back to a desk.
Resources work inside your systems, your processes, and your reporting from the start. Your operation stays one operation.
Access to experienced professionals without the fixed overhead of permanent headcount for work that does not run at a constant volume.
The process is about matching people to your requirement — not scoping a function to hand over.
Share the roles, the skills, the volume you are covering, and the timeline. The more specific the requirement, the closer the first match.
We put forward pre-vetted professionals matched to your requirement. You interview them exactly as you would any other candidate.
Your chosen resources onboard into your systems and processes, and start working to your standards alongside your existing team.
Add roles for a peak, a launch, or a new workstream — and adjust the team as your volumes change.
The questions agencies and property managers ask most before they build with us.
Yes — evening and weekend enquiry cover is one of the most common reasons property teams work with us. Portal enquiries do not arrive between nine and five, and matching resources to the hours they actually arrive is straightforward.
Yours. Resources work inside your CRM, listing tools and portals, following your qualification scripts and handover rules — so every enquiry and every note stays in the system your agents already use.
No. They qualify, coordinate, document and keep people informed. Valuations, negotiation and any regulated advice stay entirely with your own agents.
Often, yes — many agencies need an administrator who also handles enquiries. Tell us the mix of work and we will match someone to that shape rather than to a job title.
Yes. One coordinator who takes the transaction paperwork off your agents is a common starting point, and the team grows from there when the case for it is obvious.
You do. Direction, priorities and client escalation stay with your own branch or operations leads, the same as for any other member of your team.
Nine industries, each with the roles and the resources that fit it.
Tell us the roles you are trying to fill and the volume you are covering. We will come back with professionals who can step into your operation and start contributing.
