Colleagues working through a case together at a desk
Agent-Assist AI Tools

The Right AnswerIn Front of the Agent

Real-time AI suggestions for faster resolutions — a suggested reply, the relevant article and the next step, put in front of the live agent mid-conversation, inside the helpdesk they already use. The agent keeps the judgement; the AI does the looking-up.

Build Your TeamSee Hunttal AI
What You Get

What's Included

The parts of a conversation that are lookups, done by the AI, so the agent's time goes on the parts that are judgement.

  • Suggested Replies

    A draft response in your tone, from your macros and knowledge base, ready to send or edit.

  • Knowledge at Hand

    The relevant help article, policy or past ticket surfaced as the conversation unfolds — no tab-switching.

  • Next-Step Prompts

    What to ask, check or do next, based on where the conversation is — and when to escalate.

  • Wrap-Up & Summaries

    Ticket summaries and tags drafted automatically, so after-call work stops eating the day.

Where This FitsPart of AI-Powered Support & AutomationAgent-assist is the layer inside Hunttal's AI-Powered Support & Automation solution that makes the live conversation faster — alongside the virtual agent in front of it and QA scoring behind it. Many teams start with assist alone on the desk they already run.See the Full Solution
Talent & Roles

The People Assist Works With

Assist tools make a good agent faster. These are the agents they are placed with.

  • AI-Assisted Support Agent
  • Knowledge Base Specialist
  • Support Team Lead
Discuss Your Roles
Engagement

How This Is Staffed and Priced

Assist is added to a desk you already run, or placed with Hunttal agents working inside your helpdesk. The people side follows the same engagement models as every other service; they are covered in detail on our hiring models page.

See Hiring Models & Payroll
Tools & Technology

Works Inside the Helpdesk You Already Run

Running something else? Tell us your stack — the assist layer is matched against it, not the other way round.

Tell Us Your Stack
ZendeskIntercomHubSpot Service HubFreshdeskSalesforce Service Cloud
IntercomHubSpot Service HubFreshdeskSalesforce Service CloudZendesk
FreshdeskSalesforce Service CloudZendeskIntercomHubSpot Service Hub
Salesforce Service CloudZendeskIntercomHubSpot Service HubFreshdesk
FAQ

Questions About Agent-Assist

Everything you need to know about working with HuntTal. Can't find your answer? Get in touch with our team.

The agent. Assist drafts and suggests; the agent reads, edits if needed, and sends. Nothing reaches a customer without a person deciding it should.

Your own content — macros, help centre, policies and past resolved tickets. Suggestions are grounded in what you have already written, in your tone.

Yes. Assist sits inside the platform your agents already use, so there is no second screen and no new tool to adopt.

The suggestions are optional, not a workflow change — an agent can ignore one and carry on. Most teams see the benefit on the very repetitive conversations first, and it grows from there.

Yes, and it's a common order. Assist and QA scoring on the desk you already run first, then the virtual agent in front once you can see where deflection would help.

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Where to Go Next

Ready to Make Every Agent Faster?

Tell us your helpdesk and where your agents lose time. We'll come back with what assist can take off their plate.

Build Your TeamTalk to an Expert