About
Erin has over ten years of experience in product design and agile product management leading a variety of responsive web and native app projects for eCommerce, B2C, and B2B organizations. She works with organizations ranging from startups to large Fortune 500 companies to create inspired and innovative products. She also enjoys helping build out new Agile product teams and is well-versed in Agile, Scrum, and Kanban.
Top Skills
- Web20%
- Planning20%
- Google Material Design20%
- Software as a Service (SaaS)20%
- Story Mapping20%
Also works with
- Agile Sprints
- Certified Scrum Product Owner (CSPO)
- eCommerce
- Product Management
- Project Management
- Technical Project Management
- Mobile/Web Project Management
- Product Design
- Product Discovery
- Validately
- User Research
- Content Management Systems (CMS)
- Bootstrap
- User Stories
- User-centered Design (UCD)
- Minimum Viable Product (MVP)
- User Flows
- Information Architecture (IA)
- User Interviews
- Digital
- PMI
- Technical Analysis
- Scrum Master
- Virtual Work
- Agile Coaching
- Remote Work
- IT
- Enterprise Coaching
- Startups
- Business Analysis
- Project Management Professional (PMP)
- Software Development
- Coaching
- Technical Business Analysis
- Virtual Reality (VR)
- Mobile
- Lean Product Development
- Waterfall Methodology
- Customer Relationship Management (CRM)
- Email Marketing
- Writing & Editing
- Point Cloud Data
- LiDAR
Experience
Jan 2016 — Present
Owner | Agile Product Management and Product Design Consulting
Scenic West Consulting, LLC
Provided freelance/contract user experience and product management consulting and leadership. Helped companies build Agile product teams. Coordinated with startups to lead UX and product strategy for new products. Worked with large eCommerce companies to optimize cross-device experiences for maximum conversion rates and AOV through user experience improvements. Collaborated with education tech companies and professional associations to create engaging online community experiences that sell courses, memberships, etc.
Jan 2013 — Jan 2016
Education Technology Product and User Experience Leader
YourMembership
Led responsive UX efforts for client implementations of YourMembership Learning's highly customizable Learning Management System (LMS). Headed responsive UX design for a redesign of Intel's Retail Edge online education and certification program and Intel's Reseller Training app. Oversaw UI development and visual design for Intel's Retail Edge program. Contributed to responsive UX design for Congress of Neurological Surgeon's (CNS) Neurosurgery Wiki. Worked on American College of Cardiology's board exam test prep app
Jan 2013 — Jan 2016
Ecommerce Agile Product Manager and User Experience Lead
CustomInk
Held various Agile Product Manager and UX Lead roles in CustomInk's eCommerce product design and development team. Led the framework design of a cross-device, interactive custom t-shirt design lab to replace the current lab. Managed product and led UX development for CustomInk's new responsive style guide/UI framework, which supports UI development for our continuous deployment product development team. Managed product and led UX development for Booster.com eCommerce buyer experiences including shopping cart and product pages. Led UX design for Booster.com's mobile-first responsive shopping cart.
Jan 2013 — Jan 2016
Ecommerce Agile Product Manager and User Experience Lead
CustomInk
Held various Agile Product Manager and UX Lead roles in CustomInk's eCommerce product design and development team. Led the framework design of a cross-device, interactive custom t-shirt design lab to replace the current lab. Managed product and led UX development for CustomInk's new responsive style guide/UI framework, which supports UI development for our continuous deployment product development team. Managed product and led UX development for Booster.com eCommerce buyer experiences including shopping cart and product pages. Led UX design for Booster.com's mobile-first responsive shopping cart.
Jan 2012 — Jan 2013
Agile Product Manager and User Experience Leader
Brazen Careerist
Worked with the CEO, CTO, and COO to turn high-level business goals into a product roadmap. Owned user experience/interaction design decisions for software, using workflow diagrams, wireframes, and rapid prototypes to convey concepts to stakeholders. Served as Agile Scrum team product owner for Brazen Connect, our enterprise SaaS virtual career fair, open house, and networking event platform. Led the redesign of our corporate website. Trained and mentored digital marketing staff and web interns on HTML, CSS, UI layout best practices, and content strategy. Worked across the company, particularly with accounts, sales and marketing team leadership to identify product opportunities, conduct requirements gathering sessions, and document functional requirements in user stories for product backlog and upcoming releases.
Jan 2011 — Jan 2011
User Experience Consultant
CGI Federal
Led mobile development best practice research. Researched and evaluated native and mobile web application development options. Advised healthcare team leadership on mobile user experience best practices. Created wireframes for recommended features for MyMedicare.gov mobile website.
Jan 2010 — Jan 2011
User Experience Lead/Web Application Developer
Booz Allen Hamilton
Led user experience, prototyping, front-end development, and user research/testing for internal business intelligence web apps. Worked with clients/senior level stakeholders to gather requirements, establish the timeline, and plan products. Produced wireframes for new business intelligence web applications requested by company leadership. Conducted user training sessions and wrote user documentation. Improved business processes, data collection, and reporting practices through technical solutions and enhanced business processes.
Jan 2008 — Jan 2010
Web Development and Training Specialist
St. Mary's College of Maryland
Oversaw all project management and led front-end web development and site architecture for a college website, and supported the content management system. Led site content migration and redesign projects supporting the implementation of a new content management system. Wrote a web style guide, web technical guide, social network guidelines, CMS user documentation, and other training documentation for the college. Created and managed the college's CMS training and user support program supporting over 200 web editors. Managed the Web Services Intern Program. Managed social networking guidelines and training efforts for the college. Supervised web content development of all offices and departments on campus.
Education
Master's Degree in Information Management (Human Computer Interaction focused)
University of Maryland, College Park - Maryland
2009 - 2011
Bachelor's Degree in Economics
St. Mary's College of Maryland - Maryland
2005 - 2008
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