Hamza A

Managed a portfolio of 12 plus clients through full onboarding, ensuring they received real measurable value rather than a simple handoff. Maintained a 95 percent satisfaction rate by staying close to accounts, identifying risks early, and being a reliable point of contact clients trusted. Led quarterly reviews to align with client growth plans and uncover expansion opportunities. Increased average contract value by 35 percent through consistent engagement and strong product knowledge, not aggressive sales tactics. Built scalable onboarding playbooks and automated engagement workflows using n8n and Make, reducing onboarding time by 30 percent while increasing account capacity. Acted as the bridge between clients and technical teams during challenges, maintaining clean CRM records and seamless communication to ensure smooth delivery and zero dropped handoffs.

Built the agency from the ground up and scaled to 20 plus clients across automotive, healthcare, and professional services. With a lean team, I created automated health checks, structured check in cadences, and engagement workflows that flagged risks early and kept relationships strong without losing the personal touch. Regularly translated complex technical concepts into clear business outcomes for non technical owners. Helped them understand cost, impact, and timeline in practical terms. Average client ROI reached 3.5x within six months. Owned the full commercial lifecycle from first call to renewal. Grew ARR to 350K in year one, largely through referrals and account expansion driven by results. Built the internal client success infrastructure using n8n, Make, and custom integrations, reducing manual management work by 70 percent and enabling scale without a large team.

Worked on Telus Health AI systems, enhancing patient data processing, reporting automation, and secure integrations with healthcare platforms. Designed and implemented AI-driven business transformation initiatives, focusing on automation and enterprise-level AI architecture. Built workflows that eliminated 50+ weekly manual hours, streamlining operations across multiple departments. Delivered measurable results with $300K+ in additional annual revenue for the business group through AI optimization and intelligent automation.