Confirm Every OrderBefore It Ships
After checkout, the customer gets a call or a message and confirms the order — with an AI voice, a text or WhatsApp reply, or a real person on the line — so only verified orders reach dispatch.
Three Ways to Confirm
Use one mode or combine them, with each order falling back to the next when the first does not get an answer.
AI Confirmation Call
An automated voice call right after the order is placed. The customer confirms or cancels in plain speech, and orders nobody answers are retried.
Text & WhatsApp Confirmation
A message with the order details. The customer replies in their own words, and the reply is read and logged as confirm, cancel or change.
Human Confirmation Call
A trained agent phones for high-value, first-time, risky or unanswered orders, and handles the questions automation should not.
Status Back to Your Store
Every order is marked confirmed, cancelled, changed or unreachable and returned to your order system, so dispatch works from the confirmed list.
From Checkout to Confirmed
- 01
The Order Lands
A new order arrives from your store and is queued for confirmation before it goes to dispatch.
- 02
The Customer Is Reached
By AI call, text or WhatsApp first, with a person stepping in where the order calls for it.
- 03
Confirm, Cancel or Change
The customer confirms, cancels or changes the order, and anything unclear goes to a human.
- 04
Status Syncs Back
The outcome is returned to your order system, and only confirmed orders move on to dispatch.
The People on the Line
The human confirmation calls are made by vetted Hunttal agents, working to your confirmation script inside your own process. The AI call and message modes are the automation layer in front of them.
- Outbound Calling Specialist
- Voice Support Agent
- Multilingual Support Agent
- Voice Team Lead
How This Is Staffed and Priced
The human side of order confirmation can be a single agent on the unanswered and high-value orders, a small pod covering your order hours, or a standing team sized to your daily order volume with a ramp for sale periods. Engagement models and payroll structures are covered in detail on our hiring models page.
Works Inside the Stack You Already Run
Common stacks, not a fixed list.
Running something else? We work inside the stack you already run — tell us what it is and the confirmation flow is set up around it.
Freshdesk
TwilioQuestions About Order Confirmation
Everything you need to know about working with HuntTal. Can't find your answer? Get in touch with our team.
It is a check with the customer after they place an order and before it ships. The customer is called or messaged, confirms (or cancels or changes) the order, and only confirmed orders go on to dispatch.
It depends on your orders and customers. Many stores start with the AI call or a message for every order and send high-value, first-time or risky ones to a person. The modes combine, with a fallback to the next when the first gets no answer.
Unanswered orders are retried and then passed to the next mode, ending with a person if you want one. Replies the system cannot read as confirm, cancel or change go to a human rather than being guessed at.
Yes. Confirming before dispatch is a common check for cash-on-delivery orders, where an unconfirmed parcel is the most likely to be refused or returned. Tell us how you take payment and we'll set the flow around it.
Each order is marked confirmed, cancelled, changed or unreachable and returned to your order system. The way that connection is made is agreed per store, depending on your platform and order setup.
Vetted Hunttal agents, working to your confirmation script. Languages are matched to your customer base — tell us who you sell to and we'll staff the calls to suit.
Where to Go Next
Related Industries
Stop Shipping Orders That Come Back
Tell us your order volume, your store platform and how you want customers reached. We'll come back with a confirmation flow and the agents to run the human calls.